Returns Policy

DEWELPRO Return Policy

At DEWELPRO, your satisfaction is our priority. We offer a hassle-free return and replacement process to ensure you're fully satisfied with your purchase.

90-Day Return Window

You have 90 days from the day you receive your order to return any item. If you're not completely satisfied, simply reach out to us within this window to initiate a return or replacement.

Free Returns & Replacements 

  • Return Fees: We cover all return shipping costs, so returning an item is FREE.
  • Collar Replacement Guarantee: If your collar doesn’t work as expected, you are eligible for a FREE replacement within 90 days of your purchase.

    • Refund Policy

  • You are entitled to a full refund if your return request is made within 90 days of receiving your purchase.
  • Refund Processing: Refunds are processed within 1 business day once we’ve received and approved your return. Refunds will be credited to your original payment method.

    • How to Start a Return or Replacement?

    To initiate a return or replacement, contact our customer service team at info@dewelpro.com with your order number and a brief explanation of the issue. We will guide you through the next steps and ensure your return or replacement is handled quickly and efficiently.

    GET IN TOUCH

    • Email: info@dewelpro.com
    • Physical Address:
      DEWELPRO LLC
      34 N Franklin Ave, Ste 687
      1739 Pinedale, WY 82941
      United States

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